Warranty Policy

Warranty Scope

This Warranty Policy applies to LED display products (hereinafter referred to as “Products”) purchased directly from X-vision and within Warranty Period.

Warranty Period

The warranty period shall be in accordance with the specific sales contract.

Warranty Service

The product should be installed and used in strict accordance with the installation instructions and use precautions in the product manual. If the product defect in quality, material and manufacturing during normal use, please contact us for after-sales service.

Warranty Service Types

1.Online Remote Service: Free Technical Service
Remote technical guidance offers via instant messaging tools like telephone, mail, and other means to help solve simple technical problems, such as software problem, the connection issue of signal cable and power cable, system issue, parameter settings, and replacement issue of the module, power supply, system card, etc.

2.Repair Service: Return to Factory
a) For problems of Products that cannot be solved by online remote service, X-vision will discuss with the customers whether it needs to provide returning to the factory repair service.
b) If factory repair service is needed, both X-vision and customer bear one-way freight.
c) X- vision will reject any unauthorized return delivery via pay collect and will not be liable for any tariffs and custom clearance fees.

3.Provide On-site Engineer Service for Quality Issues
a) If there is a quality issue cannot be solved, we will provide support on site if X-vision engineer confirmed.
b) In this case, customer need to provide a fault report to X-vision for on-site service application.
The content of the fault report shall include but not limited to photos, videos, number of faults, etc., to enable X-vision to conduct preliminary fault judgment.
If the quality problem is not covered by this Warranty Policy after the on-site investigation of X-vision’s engineer, customer should pay travel expenses and technical service fees under X-vision's standards.